Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-8841)

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

Our KPIs continue showing improvement after the corrective actions we took to restore services. We are changing the status to monitoring, and we will change the final status to resolved within the following hour.

The issue has been identified and a fix being implemented.

We are currently observing improvement after corrective action performed.

We are currently observing continued service degradation in both the EU and NAM regions.
Our partner carrier has been engaged and is actively working on the issue with priority to restore services as soon as possible.

Impact:
Impacted devices may experience delays or interruptions in Data, USSD, SMS, and Voice services.
We appreciate your patience and understanding. The next update will be provided within 2 hours.

We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience delays in Data, USSD, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our monitoring tool has indicated a potential impairment in our services. We are investigating it, and we will get back to you.

A detailed update will be provided within 15 minutes.