Outage in Sierra Wireless
SMART CONNECTIVITY Subscriptions Service Notification: (GNOC-9079)
Resolved MinorIncident Report
Our monitoring systems have detected possible service disturbances to Smart Connectivity SIM subscriptions; Essentials and Advanced product offerings. Engineers are actively investigating.
We will provide additional details in 15 minutes.
Components affected
Sierra Wireless Data (EU) Sierra Wireless Data Sierra Wireless USSD Sierra Wireless Voice Sierra Wireless SMS Sierra Wireless Data Sierra Wireless Voice Sierra Wireless Data (EU) Sierra Wireless Data (NA) Sierra Wireless Data (NA) Sierra Wireless SMS Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless USSD Sierra Wireless USSD Sierra Wireless SMS Sierra Wireless USSD Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless Voice Sierra Wireless DataTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/05/2025 02:19AM
This incident has been resolved.
MONITORING
8 months ago - at 08/05/2025 01:02AM
Our engineers has identified the issue. A fix has been performed and our monitoring system is showing improvements. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.
INVESTIGATING
8 months ago - at 08/05/2025 12:42AM
Our monitoring systems have detected possible service disturbances to Smart Connectivity SIM subscriptions; Essentials and Advanced product offerings. Engineers are actively investigating.
We will provide additional details in 15 minutes.
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