Outage in Sierra Wireless

SMART CONNECTIVITY Subscriptions Service Notification: (GNOC-9079)

Resolved Minor
August 05, 2025 - Started 8 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected possible service disturbances to Smart Connectivity SIM subscriptions; Essentials and Advanced product offerings. Engineers are actively investigating. We will provide additional details in 15 minutes.
Components affected
Sierra Wireless Data (EU) Sierra Wireless Data Sierra Wireless USSD Sierra Wireless Voice Sierra Wireless SMS Sierra Wireless Data Sierra Wireless Voice Sierra Wireless Data (EU) Sierra Wireless Data (NA) Sierra Wireless Data (NA) Sierra Wireless SMS Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless USSD Sierra Wireless USSD Sierra Wireless SMS Sierra Wireless USSD Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless Voice Sierra Wireless Data
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 08/05/2025 02:19AM

This incident has been resolved.

MONITORING 8 days ago - at 08/05/2025 01:02AM

Our engineers has identified the issue. A fix has been performed and our monitoring system is showing improvements. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.

INVESTIGATING 8 days ago - at 08/05/2025 12:42AM

Our monitoring systems have detected possible service disturbances to Smart Connectivity SIM subscriptions; Essentials and Advanced product offerings. Engineers are actively investigating.

We will provide additional details in 15 minutes.

Latest Sierra Wireless outages

Essentials3 Subscriptions Service Notification: (GNOC-8975) - 15 days ago
Service degradation Notification for Essentials1 SIM Subscription in EU & NAM Region (GNOC-8896) - 21 days ago
Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-8841) - 27 days ago
Service degradation Notification for Essentials3 SIM Subscription in Germany via carrier Telekom Deutschland GmbH (GNOC-8827) - 28 days ago
Service Impairment Notification: AirVantage NA / ALMS Disruption (GNOC-8783) - about 1 month ago

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