Outage in Sierra Wireless

Essentials3 Subscriptions Degradation in EU and NAM Region - Service Notification: (GNOC-9201)

Resolved Minor

August 18, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

Components affected

Sierra Wireless Data (NA) Sierra Wireless Data (EU)

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/18/2025 10:51AM

This incident has been resolved.

MONITORING 8 months ago - at 08/18/2025 09:46AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 08/18/2025 07:52AM

We are currently observing service degradation for Essentials3 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Customers currently using Semtech’s Essentials3 offering may be experiencing issues with data service establishment.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

INVESTIGATING 8 months ago - at 08/18/2025 07:35AM

Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating.

We will provide additional details in 15 minutes.

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