Outage in Sigfox

Incident S1 CORP-37183 on Sigfox network

Resolved Major
August 17, 2022 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Please be advised there is an on-going incident on Sigfox network. Incident reference CORP-37183 Severity S1 Service Impact Callbacks delay Downlink success rate drop Portal GUI access unavailabilities API error with 500 and 502 codes Registration jobs delay (device registration/transfer, base station registration...) Start/End Date and Time 17/08/22 from 11:23 AM CET to 13:40 PM CET Root cause analysis Database performance drop causing overall service impact.
Components affected
Sigfox IoT Connectivity service Sigfox Operations Support System (OSS)

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/17/2022 12:02PM

All portals have been restarted and services are back up again.
Base stations are progressively unqueuing the stored messages during the incident.
We keep monitoring the system closely.

INVESTIGATING about 3 years ago - at 08/17/2022 10:53AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 08/17/2022 09:47AM

Please be advised there is an on-going incident on Sigfox network.

Incident reference
CORP-37183

Severity
S1

Service Impact
Callbacks delay
Downlink success rate drop
Portal GUI access unavailabilities
API error with 500 and 502 codes
Registration jobs delay (device registration/transfer, base station registration...)

Start/End Date and Time
17/08/22 from 11:23 AM CET to 13:40 PM CET

Root cause analysis
Database performance drop causing overall service impact.

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