Outage in Sigfox
Incident S1 CORP-37183 on Sigfox network
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
All portals have been restarted and services are back up again.
Base stations are progressively unqueuing the stored messages during the incident.
We keep monitoring the system closely.
We are continuing to investigate this issue.
Please be advised there is an on-going incident on Sigfox network.
Incident reference
CORP-37183
Severity
S1
Service Impact
Callbacks delay
Downlink success rate drop
Portal GUI access unavailabilities
API error with 500 and 502 codes
Registration jobs delay (device registration/transfer, base station registration...)
Start/End Date and Time
17/08/22 from 11:23 AM CET to 13:40 PM CET
Root cause analysis
Database performance drop causing overall service impact.
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