Incident S3 CORP-42160

Please be advised that there was an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-42160 Severity S3 Service Impact Uplink messages capture - DELAYED Uplink message storage and archiving - UP Uplink callbacks dispatch - DELAYED Downlink sequences - DEGRADED Downlink customer platform call backs - DEGRADED API service - DEGRADED backend.sigfox.com access - DEGRADED Start Date and Time 20/07/24 14:25 PM CET End Date and Time 20/07/24 14:50 PM CET Root cause analysis An incident occured for few minutes on the Sigfox Public Cloud, that delayed UL treatment, and thus may have impacted the downlink success rate during the incident time window. It was caused by a shut down of a VM (Virtual Machine) handlinga part of the live/hot database management. This was likely caused by our Cloud service provider. All services are back to nominal but we are monitoring the situation.