Outage in Sigfox

Incident S1 CORP-41728 on Sigfox network

Resolved Major
May 29, 2024 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-41728 Severity S1 Service Impact AWS IOT callbacks - DOWN Geolocation - DOWN Start Date and Time 24-05-28 7:40 pm CEST Root cause analysis Analysis on-going
Components affected
Sigfox Services
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/30/2024 04:01PM

The incident is now considered resolved, with all the services operational.

Service Impact :
AWS IOT callbacks - RESOLVED
Geolocation - RESOLVED

We sincerely apologize for the inconvenience.

Unabiz Operations

MONITORING 7 months ago - at 05/30/2024 12:45PM

Service Impact :
AWS IOT callbacks - UP/MONITORING
Geolocation - UP/MONITORING

IDENTIFIED 7 months ago - at 05/30/2024 09:10AM

Service Impact :
AWS IOT callbacks - UP/MONITORING
Geolocation - DOWN

IDENTIFIED 7 months ago - at 05/30/2024 07:44AM

Due to an administrative error at one of our Cloud providers, critical Cloud services have been impacted and Geolocation services are down.
The teams are working hard to put the system back on-line, both on UnaBiz and provider side.
We expect full restore of the Cloud services before noon today European time, and affected services will then gradually come back online along the day.
Sorry again for the inconvenience
Best Regards

IDENTIFIED 7 months ago - at 05/29/2024 01:17AM

The AWS IOT Callbacks can't be delivered.

INVESTIGATING 7 months ago - at 05/29/2024 12:25AM

Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-41728

Severity
S1

Service Impact
AWS IOT callbacks - DOWN
Geolocation - DOWN

Start Date and Time
24-05-28 7:40 pm CEST

Root cause analysis
Analysis on-going

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