Outage in Sigfox

Incident S2 CORP-43969 on Sigfox network

Resolved Major
June 18, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-43969 Severity S2 Service Impact Uplink messages capture - UP Uplink message storage and archiving - UP Uplink callbacks dispatch - DOWN Uplink callbacks retrieval ("callback not sent" status) - WILL BE PARTIALLY AVAILABLE FOLLOWING THE INCIDENT Downlink sequences - FAILING Downlink customer platform call backs - FAILING API service - FAILING backend.sigfox.com access - FAILING Start Date and Time 06/18/25 10:24 am CEST End Date and Time 06/18/25 10:42 am CEST Root cause analysis Analysis on-going

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/18/2025 10:01AM

This incident has been resolved.

MONITORING 4 months ago - at 06/18/2025 09:08AM

Incident is resolved, we are monitoring the situation.

INVESTIGATING 4 months ago - at 06/18/2025 09:07AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 06/18/2025 08:57AM

Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-43969

Severity
S2

Service Impact
Uplink messages capture - UP
Uplink message storage and archiving - UP
Uplink callbacks dispatch - DOWN
Uplink callbacks retrieval ("callback not sent" status) - WILL BE PARTIALLY AVAILABLE FOLLOWING THE INCIDENT
Downlink sequences - FAILING
Downlink customer platform call backs - FAILING
API service - FAILING
backend.sigfox.com access - FAILING

Start Date and Time
06/18/25 10:24 am CEST

End Date and Time
06/18/25 10:42 am CEST

Root cause analysis
Analysis on-going

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