Incident S1 CORP-41086 on Sigfox network

Monitoring is stable since 1:40am.
Global delay in message processing is cleared.
Downlink is at nominal state since 6:16am CET.
Incident report and root cause will be communicated soon.

Root cause is still being analyzed.
The main apps have been restarted and the service has been restored.
The Uplink Callbacks delayed will be delivered soon.

Incident Severity escalated to S1

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Please be advised there is an incident on Sigfox network

Incident reference
CORP-41086

Severity
S1

Service Impact
Uplink messages capture - UP
Uplink message storage and archiving - UP
Uplink callbacks dispatch - UP
Downlink sequences - UP
Downlink customer platform callbacks - UP
API service - UP
backend.sigfox.com access - UP

Start Date and Time
04/03/24 11:06 pm CET

End Date and Time
05/03/24 1:40 am CET

Root cause analysis
Analysis on-going