Outage in Sigfox

Incident S2 CORP-39012 on Sigfox network

Resolved Major

May 02, 2023 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-39012 Severity S2 Service Impact Uplink messages capture - UP Uplink message storage and archiving - UP Uplink callbacks dispatch - UP Uplink callbacks retrieval ("callback not sent" status) - WILL BE PARTIALLY AVAILABLE FOLLOWING THE INCIDENT Downlink sequences - UP Downlink customer platform call backs - UP API service - UP backend.sigfox.com access - UP Start Date and Time 04/02/23 02:13 pm CEST Root cause analysis Analysis on-going

Components affected

Sigfox IoT Connectivity service

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/02/2023 04:26PM

The incident was resolved and message processing was back to normal at 3:12 pm CEST.

MONITORING almost 3 years ago - at 05/02/2023 01:45PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 05/02/2023 12:27PM

Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-39012

Severity
S2

Service Impact
Uplink messages capture - UP
Uplink message storage and archiving - UP
Uplink callbacks dispatch - UP
Uplink callbacks retrieval ("callback not sent" status) - WILL BE PARTIALLY AVAILABLE FOLLOWING THE INCIDENT
Downlink sequences - UP
Downlink customer platform call backs - UP
API service - UP
backend.sigfox.com access - UP

Start Date and Time
04/02/23 02:13 pm CEST

Root cause analysis
Analysis on-going

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