Outage in Signicat

Stopped video verification

Resolved Major
April 28, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Signicat Onboarding API - eIDV Signicat eIDV Provider: VideoID
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/29/2025 06:26AM

This incident has been resolved.

MONITORING about 1 month ago - at 04/28/2025 09:41PM

Verification time has returned to regular levels.

IDENTIFIED about 1 month ago - at 04/28/2025 08:52PM

A major power outage across parts of Spain, Portugal, and southern France has disrupted video verification services. Our technical teams are monitoring the situation and working to minimize disruptions.

IDENTIFIED about 1 month ago - at 04/28/2025 08:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/28/2025 01:06PM

A major power outage has occurred across parts of Spain, Portgual and northern France today. As a result, video verification is not operational. Our technical teams are actively monitoring the situation and working to minimize disruptions.

IDENTIFIED about 1 month ago - at 04/28/2025 01:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/28/2025 01:01PM

A major power outage has occurred across parts of Spain, Portgual and northern France today. As a result, video verification is not operational. Our technical teams are actively monitoring the situation and working to minimize disruptions.

IDENTIFIED about 1 month ago - at 04/28/2025 12:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/28/2025 12:06PM

Power outage in Spain caused video verification by agents stopped

INVESTIGATING about 1 month ago - at 04/28/2025 11:55AM

We are currently investigating this issue.

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