Outage in Silverfin

On-premise sync

Resolved Minor
April 14, 2025 - Started 17 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution. Thank you for your patience!
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/14/2025 02:46PM

We’ve addressed a general issue regarding on-premise syncs. To resolve this, we kindly ask all our clients to restart the Silverfin sync service. If this doesn’t resolve the issue, please provide support with an example file and the contact details of your IT specialist.

MONITORING 17 days ago - at 04/14/2025 02:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 17 days ago - at 04/14/2025 01:19PM

Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution.

Thank you for your patience!

Latest Silverfin outages

Delayed response time - 14 days ago
Delay syncs - 14 days ago
Mapping & Account names - 20 days ago
General Outage - 22 days ago

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