Outage in Silverfin

On-premise sync

Resolved Minor
April 14, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution. Thank you for your patience!

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/14/2025 02:46PM

We’ve addressed a general issue regarding on-premise syncs. To resolve this, we kindly ask all our clients to restart the Silverfin sync service. If this doesn’t resolve the issue, please provide support with an example file and the contact details of your IT specialist.

MONITORING 7 months ago - at 04/14/2025 02:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 04/14/2025 01:19PM

Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution.

Thank you for your patience!

Latest Silverfin outages

Platform slowness/technical issues - about 2 months ago
Exact Online synchronisation - 3 months ago
Sync update - 3 months ago
Sync error - 3 months ago
Sync: Internal Server Error - 3 months ago

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