Outage in Simbase
Provisioning Issues Impacting Blue and Yellow Profile SIM
Resolved MajorIncident Report
We have identified an increase in provisioning errors affecting Blue and Yellow Profile SIMs. As a result, some SIMs may fail to Enable and remain stuck in the “Enabling” state.
As a precaution, we recommend that customers avoid disabling Blue/Yellow Profile SIMs until further notice. SIMs that are already enabled and in session are not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/28/2026 02:05PM
This incident has been resolved.
MONITORING
14 days ago - at 05/28/2026 01:38PM
Provisioning rates for Blue and Yellow Profile SIMs have returned to normal, and we are seeing stable performance across the platform.
We will continue monitoring the situation closely.
INVESTIGATING
14 days ago - at 05/28/2026 01:28PM
We have identified an increase in provisioning errors affecting Blue and Yellow Profile SIMs. As a result, some SIMs may fail to Enable and remain stuck in the “Enabling” state.
As a precaution, we recommend that customers avoid disabling Blue/Yellow Profile SIMs until further notice. SIMs that are already enabled and in session are not affected.
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