Outage in Simbase
[External] - Data Service Degradation
Resolved MinorIncident Report
Incident Update – Investigating
We are currently investigating an issue causing a degradation to data services that is affecting new network interactions.
Impact: Some devices may experience issues establishing new data connections. Existing active sessions remain unaffected.
Our engineering teams are actively working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.
Affected SIM profiles: Black , Green, Red
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/24/2026 03:01PM
[2026-07-24 14:46:00] - Incident status was updated.
Summary: The upstream signaling provider incident has been fully resolved. Connectivity has returned to normal levels and all services are operating as expected following thorough monitoring and validation.
MONITORING
14 days ago - at 07/24/2026 01:41PM
[2026-07-24 13:32:02] - Incident status was updated.
Summary: The incident is now in the recovery phase with normal operations expected to resume shortly. Some customers may continue to experience intermittent service degradation and existing active sessions may remain affected during the recovery period. The situation is being monitored closely with the upstream signaling provider.
IDENTIFIED
14 days ago - at 07/24/2026 10:21AM
[2026-07-24 10:16:05] - Incident status was updated.
Summary: An upstream signaling provider is experiencing an ongoing issue affecting the global roaming network, resulting in global service degradation. Customers may experience service degradation and existing active sessions may also be affected. The situation is being continuously monitored with active communication maintained with the upstream provider's NOC team.
INVESTIGATING
14 days ago - at 07/24/2026 09:41AM
[2026-07-24 09:04:40] - Incident status was updated.
Summary: Data service degradation affecting new network interactions. Devices may experience issues with new connections while existing sessions remain unaffected. Teams are working to restore service.
INVESTIGATING
14 days ago - at 07/24/2026 09:35AM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 07/24/2026 09:23AM
Our team is working closely with our roaming partners to identify the root cause of the issue and restore normal service as quickly as possible.
INVESTIGATING
14 days ago - at 07/24/2026 09:21AM
Incident Update – Investigating
We are currently investigating an issue causing a degradation to data services that is affecting new network interactions.
Impact: Some devices may experience issues establishing new data connections. Existing active sessions remain unaffected.
Our engineering teams are actively working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.
Affected SIM profiles: Black , Green, Red
Latest Simbase outages
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[External] - Data Service Degradation - 29 days ago
[External] - Mobile network connectivity issues in Germany - about 1 month ago
[External] - Service degradation in UK mobile network - about 2 months ago
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