Outage in Simon Data

Elevated 5xx Transmissions error rates and latency for some SparkPost customers (US hosted only)

Resolved Major
October 15, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Sparkpost is experiencing an elevated level of errors and latency on the Transmissions API for some SparkPost customers. Some Simon Mail users may experience issues. Our engineering team is closely monitoring the issue for updates from Sparkpost.
Components affected
Simon Data Simon Mail (subscription management) Simon Data Simon Mail (message sending)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/15/2024 06:44PM

Simon has finalized recovery efforts as a result of the reported incident. We are closing out this incident. If you have any questions or see any issues, please report it to our support team.

MONITORING about 1 year ago - at 10/15/2024 03:38PM

We are still monitoring as we recover any failed flows or journeys.

MONITORING about 1 year ago - at 10/15/2024 03:18PM

Sparkpost indicated a fix has been implemented and Simon is monitoring the results as we recover flows and journeys.

INVESTIGATING about 1 year ago - at 10/15/2024 03:06PM

Sparkpost is experiencing an elevated level of errors and latency on the Transmissions API for some SparkPost customers. Some Simon Mail users may experience issues. Our engineering team is closely monitoring the issue for updates from Sparkpost.

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