Outage in SimpleNexus
Support Phone System - Difficulties receiving inbound phone calls
Resolved MinorIncident Report
Our Support phone lines are currently experiencing difficulties receiving calls. During this time, it is encouraged to use the nCino Mortgage Help Center, found at https://mortgagehelp.ncino.com to submit a ticket inquiry.
We will continue to work with our third party provider on a resolution. Updates will be shared as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/12/2025 11:27PM
This incident has been resolved.
MONITORING
10 months ago - at 06/12/2025 09:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 06/12/2025 06:49PM
Our Support phone lines are currently experiencing difficulties receiving calls. During this time, it is encouraged to use the nCino Mortgage Help Center, found at https://mortgagehelp.ncino.com to submit a ticket inquiry.
We will continue to work with our third party provider on a resolution. Updates will be shared as they become available.
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