Outage in Simplero

Processing delays

Resolved Major
December 29, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue causing delays on triggers, automations and email delivery.
Components affected
Simplero Background processing

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/29/2025 02:32PM

This incident has been resolved.

MONITORING 2 days ago - at 12/29/2025 11:23AM

A fix has been implemented and emails, automations and triggers should all be executing normally.
There is an edge case that was causing issues and bringing the whole system down.

We will continue monitoring the processes in case another edge case happens

IDENTIFIED 3 days ago - at 12/29/2025 10:17AM

We have identified the issue and are working on a fix.

INVESTIGATING 3 days ago - at 12/29/2025 09:53AM

We are currently investigating an issue causing delays on triggers, automations and email delivery.

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