Outage in Simplero

Zoom integration errors

Resolved Minor

January 20, 2026 - Started 5 days ago - Lasted 41 minutes
Official incident page

Incident Report

We investigated and found an issue on our zoom integration. It was caused by an unannounced change on the zoom API, causing the authentication with zoom to fail. This error meant that our integration thought it had lost access, and disabled the integration. We will try to restore all the zoom accounts to their correct state once the fix has been deployed.

Components affected

Simplero Web interface and API Simplero Background processing

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 01/20/2026 01:56AM

The fix has been deployed and we were able to restore all accounts and zoom integrations that were affected,

Scheduling links that have received bookings during the time should soon retry the synchronization process.
You should expect in some cases 2 calendar events, one with zoom link and one without.

Other processes that are related to zoom and failed should automatically retry unless they are manually triggered.

IDENTIFIED 5 days ago - at 01/20/2026 01:32AM

We investigated and found an issue on our zoom integration.
It was caused by an unannounced change on the zoom API, causing the authentication with zoom to fail.
This error meant that our integration thought it had lost access, and disabled the integration.

We will try to restore all the zoom accounts to their correct state once the fix has been deployed.

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