Outage in Simwood

London SIP edge

Resolved Minor
June 07, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are seeing elevated errors on our London SIP edge. Whilst this will not affect customers properly configured to use FQDN and SRV, we have manually failed DNS over to another Availability Zone for those who are not. We are investigating the underlying issue.
Components affected
Simwood Voice Simwood London
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/07/2022 04:50PM

This has been stable since the incident was opened but we continue to investigate the root cause and will likely need to continue to do so once the incident is closed. DNS has been returned but we again urge customers to respect SRV or at least DNS for seamless failover in cases like this.

INVESTIGATING over 2 years ago - at 06/07/2022 03:48PM

We are seeing elevated errors on our London SIP edge. Whilst this will not affect customers properly configured to use FQDN and SRV, we have manually failed DNS over to another Availability Zone for those who are not. We are investigating the underlying issue.

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