Outage in Simwood

Reported issues calling some mobile destinations

Resolved Minor
July 24, 2025 - Started 11 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We’ve received several reports of calls failing to certain mobile numbers. Our systems are operating normally, and we’ve found no issues within the Simwood network. There are indications the issue may lie with another network, and we’re actively monitoring the situation while we investigate further.
Components affected
Simwood Voice
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/24/2025 09:23PM

Following the initial reports of issues calling certain mobile numbers, we’ve been monitoring closely and can confirm once again that there have been no faults or abnormalities on the Simwood network throughout the period.

While some customers may still experience issues, these appear to relate to factors outside of our network. We encourage those affected to consult general media sources for the latest updates on wider network conditions.

Thank you for your understanding.

INVESTIGATING 11 days ago - at 07/24/2025 03:16PM

We’ve received several reports of calls failing to certain mobile numbers. Our systems are operating normally, and we’ve found no issues within the Simwood network.

There are indications the issue may lie with another network, and we’re actively monitoring the situation while we investigate further.

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