Outage in Sinch

Scheduled Network Maintenance - EU2 Site (Extended)

Resolved Minor
December 02, 2020 - Started over 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

Dear Client, We are extending the scheduled network maintenance at our EU2 site. Type: Scheduled Maintenance - EU2 Site Affected site: EU2 Start Time: 2020-12-02 01:00 UTC End Time: 2020-12-02 04:00 UTC Impact MT: Clients may experience MT and DLR delays towards Turkey during the maintenance. Impact MO: Clients may experience Short Code MO delays/failures from T-Mobile UK Impact Legacy QOS-Lite SMPP and Redhot XML: Clients will be unable to connect to the EU2 API gateways. SMPP FQDNs: smpp2.mblox.com, smpp4.mblox.com, smpp6.mblox.com Redhot XML FQDNs: xml2.mblox.com, xml4.mblox.com, xml6.mblox.com, xml8.mblox.com, xml10.mblox.com, xml12.mblox.com, xml14.mblox.com, xml16.mblox.com, xml18.mblox.com Corresponding redundant Legacy QOS-Lite SMPP and Redhot XML API gateways in EU1 will be available. Please make sure you are connected to two sites in advance to ensure no loss of service. Alternate SMPP FQDNs: smpp1.mblox.com, smpp3.mblox.com, smpp5.mblox.com Alternate Redhot XML FQDNs: xml1.mblox.com, xml3.mblox.com, xml5.mblox.com, xml7.mblox.com, xml9.mblox.com, xml11.mblox.com, xml13.mblox.com, xml15.mblox.com, xml17.mblox.com We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. In case you need further information, please contact technical support at support@sinch.com. Sincerely, Sinch
Latest Updates ( sorted recent to last )
INVESTIGATING over 4 years ago - at 12/02/2020 03:15AM

Dear Client,
We are extending the scheduled network maintenance at our EU2 site.

Type: Scheduled Maintenance - EU2 Site
Affected site: EU2

Start Time: 2020-12-02 01:00 UTC
End Time: 2020-12-02 04:00 UTC

Impact MT: Clients may experience MT and DLR delays towards Turkey during the maintenance.
Impact MO: Clients may experience Short Code MO delays/failures from T-Mobile UK
Impact Legacy QOS-Lite SMPP and Redhot XML: Clients will be unable to connect to the EU2 API gateways.

SMPP FQDNs: smpp2.mblox.com, smpp4.mblox.com, smpp6.mblox.com
Redhot XML FQDNs: xml2.mblox.com, xml4.mblox.com, xml6.mblox.com, xml8.mblox.com, xml10.mblox.com, xml12.mblox.com, xml14.mblox.com, xml16.mblox.com, xml18.mblox.com

Corresponding redundant Legacy QOS-Lite SMPP and Redhot XML API gateways in EU1 will be available. Please make sure you are connected to two sites in advance to ensure no loss of service.

Alternate SMPP FQDNs: smpp1.mblox.com, smpp3.mblox.com, smpp5.mblox.com
Alternate Redhot XML FQDNs: xml1.mblox.com, xml3.mblox.com, xml5.mblox.com, xml7.mblox.com, xml9.mblox.com, xml11.mblox.com, xml13.mblox.com, xml15.mblox.com, xml17.mblox.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch

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