DI MMS 365 (MM7) | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-59719

Dear Clients,

We are writing to inform you that queues have been cleared. This incident has been resolved.

Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs
Incident End Date & Time (GMT) : 02nd July 2025, 07:06 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Dear Client,

We are writing to inform you that the queues are decreasing and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Ticket Number :: MNOC-59719
Services :: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 01st July 2025, 16:35 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.