Outage in Sinch

Contacts Service Outage - EU

Resolved Major
October 29, 2024 - Started 11 months ago - Lasted about 17 hours
Official incident page

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Outage Details

Dear Customer, Our Contacts service (campaign sending, contact uploading, etc.) is currently down for EU customers only and we are actively investigating. We anticipate the service being restored shortly. Affected customers can still upload CSV files to send messages to customer lists. Start time: 2024-10-28 19:17 UTC Impact: Unable to find contacts in EU. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 10/29/2024 01:53PM

This incident has been resolved.

Start time: 2024-10-28 19:17 UTC

End time: 2024-10-29 11:28 UTC

INVESTIGATING 10 months ago - at 10/29/2024 12:37PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 10/29/2024 01:04AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 10/28/2024 09:07PM

Dear Customer,

Our Contacts service (campaign sending, contact uploading, etc.) is currently down for EU customers only and we are actively investigating.

We anticipate the service being restored shortly. Affected customers can still upload CSV files to send messages to customer lists.

Start time: 2024-10-28 19:17 UTC

Impact: Unable to find contacts in EU.

We will update as soon as we have more information.

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