Outage in Sinch

Service Degradation - Customer Dashboard - Message Search and Analytics

Resolved Minor
September 07, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

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Outage Details

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard. Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com Our engineers are working to restore the service as soon as possible.
Components affected
Sinch Analytics
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/07/2025 03:33PM

This incident has been resolved.

Incident Start Time: 2025-09-07 08:42 UTC
Incident End Time: 2025-09-07 14:50 UTC

MONITORING 1 day ago - at 09/07/2025 01:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 09/07/2025 10:04AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 09/07/2025 08:42AM

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore the service as soon as possible.

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