Outage in Sinch

DI SMS 365 and MMX 365(MM4) | Operator Services | Potential Delay in delivery of MT and DR Traffic | TT#MNOC-57097

Resolved Minor
January 13, 2025 - Started 8 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Ticket Number :: MNOC-57097 Services:: MM4 and SMSx Description : Monitoring NOC observed queues built in our platform for MT and delivery receipts. Support team are working on the issue. Customers sending traffic might have observed potential delay in delivery of MT and delivery receipts. Connectivity towards US2 (Secondary) may alone be affected, while US4 (Primary) is fully available and operational. Impact : Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 2025 Jan 13, 20:10 hr GMT. If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/14/2025 02:50AM

This incident has been resolved.

MONITORING 8 days ago - at 01/14/2025 01:47AM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 01/14/2025 01:46AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 days ago - at 01/13/2025 10:29PM

The Queues observed on SMSx platform are cleared.
VPN tunnel restarts were provided to remediate the incident as they were found in hung conditions.

We are still working on queues observed on MM4 platform and we will provide update as we make progress.

Your patience is highly appreciated.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

INVESTIGATING 8 days ago - at 01/13/2025 09:19PM

Ticket Number :: MNOC-57097
Services:: MM4 and SMSx

Description :
Monitoring NOC observed queues built in our platform for MT and delivery receipts.
Support team are working on the issue.
Customers sending traffic might have observed potential delay in delivery of MT and delivery receipts.

Connectivity towards US2 (Secondary) may alone be affected, while US4 (Primary) is fully available and operational.

Impact :
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 2025 Jan 13, 20:10 hr GMT.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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