Outage in Sinch

Service degradation - Analytics on customer dashboard

Minor
May 13, 2025 - Started about 8 hours ago
Official incident page

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Outage Details

Dear Client, We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard. Impact: Delayed balance updates and data in Message Search and Analytics on dashboard.sinch.com Our engineers are working to restore service as soon as possible. We appreciate your patience and apologize for any inconvenience during this period. Please contact support@sinch.com should you require further information or assistance.
Components affected
Sinch Analytics
Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 05/13/2025 06:01PM

We are continuing to monitor for any further issues.

MONITORING about 5 hours ago - at 05/13/2025 01:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 6 hours ago - at 05/13/2025 01:17PM

We are continuing to investigate this issue.

INVESTIGATING about 8 hours ago - at 05/13/2025 10:27AM

Dear Client,

We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard.

Impact: Delayed balance updates and data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.

Please contact support@sinch.com should you require further information or assistance.

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