Outage in Sinch
Site EU3 - Outage
Resolved MajorIncident Report
We are currently experiencing an outage on our EU3 site.
It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Please contact support if you have any questions.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/15/2025 01:35AM
This incident is now resolved.
Incident Start Time: 2025-05-14 15:48 UTC
Incident Restoration Time: 2025-05-14 19:30 UTC
Incident Resolved Time: 2025-05-14 20:12 UTC
If you have any questions, please contact us at support@sinch.com
MONITORING
12 months ago - at 05/14/2025 08:33PM
Dear Clients,
Our ISP has confirmed that the issues have been resolved.
We are observing restoration of services, however you might still experience MT/MO/DLR delays.
We will continue to monitor the performance.
Service restoration time: 19:30 UTC 14-05-2025
IDENTIFIED
12 months ago - at 05/14/2025 07:02PM
We are continuing to work on a fix for this issue.
IDENTIFIED
12 months ago - at 05/14/2025 04:42PM
Dear Clients,
Our ISP has confirmed that they are experiencing an outage. While they investigate the issue we recommend clients connect to our redundant EU1 Site. Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com
INVESTIGATING
12 months ago - at 05/14/2025 04:08PM
We are currently experiencing an outage on our EU3 site.
It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Please contact support if you have any questions.
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