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Outage in Sinch

DI MMS 365 (MM7) | Operator Services | Potential delay in delivery of MT and DLR | TT#MNOC-58998

Resolved Minor
May 20, 2025 - Started 11 months ago - Lasted about 17 hours
Official incident page

Incident Report

Ticket Number :: MNOC-58998 Services:: DI MMS 365 - MM7 Description :: Our internal monitoring has alerted to an incident, we are observing queues related to MT and DLR traffic within our platform. This would potentially cause delay in delivery for MT, DR traffic Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential delay in delivery Incident Start Date & Time (GMT) : 20th May 2025 13:50 hrs GMT If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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RESOLVED 11 months ago - at 05/21/2025 08:05AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 05/20/2025 02:39PM

Ticket Number :: MNOC-58998
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, we are observing queues related to MT and DLR traffic within our platform.
This would potentially cause delay in delivery for MT, DR traffic

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 20th May 2025 13:50 hrs GMT


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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