Outage in Sinch

Service degradation - SMS administration on customer dashboard

Resolved Minor

May 22, 2025 - Started 11 months ago - Lasted 24 minutes
Official incident page

Incident Report

Dear Client, We would like to inform you that we are currently experiencing a service degradation affecting SMS Administration within the customer dashboard. Impact: You may encounter delays with SMS provisioning and pricing notifications. Our engineering team is actively working to resolve the issue and restore full functionality as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. For further information or assistance, please contact us at support@sinch.com.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2025 08:32AM

This incident has been resolved.

Incident Start time: 07:03 UTC 2025-05-14
Incident End time: 08:25 UTC 2025-05-14

INVESTIGATING 11 months ago - at 05/22/2025 08:09AM

Dear Client,

We would like to inform you that we are currently experiencing a service degradation affecting SMS Administration within the customer dashboard.

Impact: You may encounter delays with SMS provisioning and pricing notifications.

Our engineering team is actively working to resolve the issue and restore full functionality as soon as possible.

We sincerely apologize for the inconvenience and appreciate your patience during this time.

For further information or assistance, please contact us at support@sinch.com.

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