DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT | TT# MNOC-59274

Dear Clients,

We are pleased to inform you that the queues built within platform have been cleared and the issue has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 04th June 2025 12:00 GMT.
Incident End Date & Time (GMT) : 04th June 2025 1:35 GMT.

We appreciate your patience and understanding.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

The Traffic is resume back to normal and we are monitoring the traffic.

The Traffic is resume back to normal and we are monitoring the traffic.

Ticket Number :: MNOC-59274
Services:: DI SMS 365(iSMS)

Impact ::

Mobile Terminating (MT) Traffic: Impacted
Mobile Originated (MO) Traffic: Impacted


Description ::
We are writing to inform you that All customers will experience an impact for MO and MT messages due to some issue with internal server , Internal teams are proactively investigating the issue and will update on progress as soon as possible.


Incident Start Date & Time (GMT) : 04th June 2025 12:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.