Outage in Sinch

Service degradation - Analytics on customer dashboard

Resolved Minor

June 07, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Client, We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard for customers using XMS/Rest API. Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com for customers using XMS/Rest API. Our engineers are working to restore service as soon as possible. We appreciate your patience and apologize for any inconvenience during this period. Please contact support@sinch.com should you require further information or assistance.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/07/2025 02:35PM

This incident has been resolved.

Incident Start time: 13:46 UTC 2025-06-07
Incident End time: 18:24 UTC 2025-06-07

INVESTIGATING 11 months ago - at 06/07/2025 11:46AM

Dear Client,

We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard for customers using XMS/Rest API.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com for customers using XMS/Rest API.

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.

Please contact support@sinch.com should you require further information or assistance.

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