DI SMS 365 (MM4) | Operator Services | Potential delay in delivery of MO, MT | TT# MNOC-59366

Dear Clients,

We are writing to inform you that all the messages are getting delivered without delay.

Incident Start Date & Time (GMT) :10th June 2025 07:00 Hrs.
Incident End Date & Time (GMT) :10th June 2025 14:30 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Dear Clients,
We are writing to inform you that the all the messages are getting delivered without delay.

We are diligently monitoring the ongoing resolution process.

We will continue to monitor the situation closely and keep you updated on any further developments.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Ticket Number :: MNOC-59366
Service:: MM4

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MT and MO messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 10th June 2025 07:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.