Outage in Sinch

Fax API Intermittent Outbound Fax Failures

Resolved Minor
June 16, 2025 - Started 10 days ago - Lasted about 22 hours
Official incident page

Need to monitor Sinch outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sinch, and never miss an outage again.
Start Free Trial

Outage Details

We are seeing intermittent issues with outbound fax completion. Our team has identified an issue on the document conversion service and is actively troubleshooting. Updates to follow. If you have any questions or concerns please open a ticket via the support portal or email support@sinch.com and reference Fax API service.
Latest Updates ( sorted recent to last )
MONITORING 10 days ago - at 06/16/2025 08:18PM

We have successfully released the fix to production and are monitoring at this time. If you are experiencing any issues after this release, please open a ticket via the support portal.
Thank you.

IDENTIFIED 10 days ago - at 06/16/2025 07:34PM

We have identified a fix action and will be releasing this to production within the next 30 minutes. We will update once that is completed and validated in production.

IDENTIFIED 10 days ago - at 06/16/2025 02:16PM

We are seeing intermittent issues with outbound fax completion. Our team has identified an issue on the document conversion service and is actively troubleshooting. Updates to follow.
If you have any questions or concerns please open a ticket via the support portal or email support@sinch.com and reference Fax API service.

Latest Sinch outages

DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR Traffic | TT#MNOC-59600 - 2 days ago
Delivery Issue Germany - 1&1 - 4 days ago
Delivery Issue Mexico - Telefonica - 5 days ago
DI MMS 365 (MM7) | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-59508 - 7 days ago
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-59533 - 7 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook