Outage in Sinch

Fax API Intermittent Outbound Fax Failures

Resolved Minor

June 16, 2025 - Started 11 months ago - Lasted about 22 hours
Official incident page

Incident Report

We are seeing intermittent issues with outbound fax completion. Our team has identified an issue on the document conversion service and is actively troubleshooting. Updates to follow. If you have any questions or concerns please open a ticket via the support portal or email support@sinch.com and reference Fax API service.

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Latest Updates ( sorted recent to last )

MONITORING 11 months ago - at 06/16/2025 08:18PM

We have successfully released the fix to production and are monitoring at this time. If you are experiencing any issues after this release, please open a ticket via the support portal.
Thank you.

IDENTIFIED 11 months ago - at 06/16/2025 07:34PM

We have identified a fix action and will be releasing this to production within the next 30 minutes. We will update once that is completed and validated in production.

IDENTIFIED 11 months ago - at 06/16/2025 02:16PM

We are seeing intermittent issues with outbound fax completion. Our team has identified an issue on the document conversion service and is actively troubleshooting. Updates to follow.
If you have any questions or concerns please open a ticket via the support portal or email support@sinch.com and reference Fax API service.

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