DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT, DR | TT#MNOC-59499

Dear Clients,

We are pleased to inform you that the queues built within platform have been cleared and the issue has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 18 June 2025 07.00 Hrs. GMT
Incident End Date & Time (GMT) : 18 June 2025 08:50 Hrs. GMT

We appreciate your patience and understanding.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Hello Team,

We have resolved the issue and isms traffic is back to normal.

We are monitoring the traffic closely.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Hello Team,

We have identified the issue and our L3 Application team is working on the issue.

Ticket Number :: MNOC-59499
Service:: iSMS

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MT and MO messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 18th June 2025 07:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.