Outage in Sinch

Site EU3 - Degradation

Resolved Minor
June 18, 2025 - Started about 10 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing a performance degradation our EU3 site. It is advised that clients connect to our redundant EU1 site for the duration of this issue. Site. Clients can connect to our EU1 SMSC with the below FQDNs. Alternative Endpoints: eu1.smpp.api.sinch.com eu1.httpsms.api.sinch.com eu1.httplookup.api.sinch.com Please contact support if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 06/18/2025 04:33PM

This incident has been resolved.

Incident Start Time: 2025-06-18 07:10 UTC
Incident End Time: 2025-06-18 10:30 UTC

MONITORING about 5 hours ago - at 06/18/2025 01:46PM

A fix has been implemented and we are monitoring the results.

Restoration Time: 2025-06-18 10:30 UTC

INVESTIGATING about 9 hours ago - at 06/18/2025 09:09AM

We are continuing to investigate this issue.

INVESTIGATING about 10 hours ago - at 06/18/2025 07:58AM

We are currently experiencing a performance degradation our EU3 site.

It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Site.

Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com

Please contact support if you have any questions.

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