DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR Traffic | MNOC-59945

Dear Clients,

We are pleased to inform that the potential delay in delivering messages have been cleared and the issue has been resolved and messages were delivering successfully.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 15th July 2025, 04:00 hr. GMT
Incident End Date & Time (GMT) : 15th July 2025, 06:35 hr. GMT

We appreciate your patience and understanding.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Please be informed that the message queues were successfully cleared at 06:05 AM. However, our technical teams are still actively investigating to identify the root cause of the incident.

We continue to monitor the systems closely and will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.

We are continuing to investigate this issue.

Ticket Number :: MNOC-59945
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.

Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

We appreciate your patience and understanding.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 15th July 2025, 04:00 hr. GMT
Incident End Date & Time (GMT) :

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.