Outage in Sinch

Service Degradation - In-app calling

Resolved Minor

August 07, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Client, We want to inform you that we are currently experiencing performance degradation impacting our In-app calling service in the ap-southeast-1 and eu-central-1 regions. Incident Start Time: August 7th, 2025 at 11:30 AM UTC We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue. For further information or assistance, please feel free to contact us at support@sinch.com.

Components affected

Sinch Data Calling

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/07/2025 04:08PM

This incident has been resolved.

Incident Start Time: August 7th, 2025 at 11:30 UTC
Incident End Time: August 7th, 2025 at 13:30 UTC

INVESTIGATING 9 months ago - at 08/07/2025 03:02PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 08/07/2025 12:52PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 08/07/2025 12:00PM

Dear Client,

We want to inform you that we are currently experiencing performance degradation impacting our In-app calling service in the ap-southeast-1 and eu-central-1 regions.

Incident Start Time: August 7th, 2025 at 11:30 AM UTC

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue.

For further information or assistance, please feel free to contact us at support@sinch.com.

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