Outage in Sinch

Service Degradation - In-app calling

Resolved Minor
August 07, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Client, We want to inform you that we are currently experiencing performance degradation impacting our In-app calling service in the ap-southeast-1 and eu-central-1 regions. Incident Start Time: August 7th, 2025 at 11:30 AM UTC We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue. For further information or assistance, please feel free to contact us at support@sinch.com.
Components affected
Sinch Data Calling
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/07/2025 04:08PM

This incident has been resolved.

Incident Start Time: August 7th, 2025 at 11:30 UTC
Incident End Time: August 7th, 2025 at 13:30 UTC

INVESTIGATING 3 days ago - at 08/07/2025 03:02PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 08/07/2025 12:52PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 08/07/2025 12:00PM

Dear Client,

We want to inform you that we are currently experiencing performance degradation impacting our In-app calling service in the ap-southeast-1 and eu-central-1 regions.

Incident Start Time: August 7th, 2025 at 11:30 AM UTC

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue.

For further information or assistance, please feel free to contact us at support@sinch.com.

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