Outage in Sinch

Customer Support - Ticketing System

Resolved Major
August 20, 2025 - Started 7 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing an issue with our ticketing system related to the following emails: support@sinch.com apps.support@sinch.com support-eu@sinch.com supportindia@sinch.com Customers may experience delayed responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Components affected
Sinch Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 08/20/2025 06:06PM

This incident has been resolved.

MONITORING 7 days ago - at 08/20/2025 05:28PM

A fix has been implemented and our ticketing system is restored to a pre-incident state.

INVESTIGATING 7 days ago - at 08/20/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 08/20/2025 03:05PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 08/20/2025 01:50PM

We are currently experiencing an issue with our ticketing system related to the following emails:

support@sinch.com
apps.support@sinch.com
support-eu@sinch.com
supportindia@sinch.com

Customers may experience delayed responses from support.

As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

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