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Outage in Sinch

Customer Support - Ticketing System

Resolved Major
August 20, 2025 - Started 8 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing an issue with our ticketing system related to the following emails: support@sinch.com apps.support@sinch.com support-eu@sinch.com supportindia@sinch.com Customers may experience delayed responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Components affected
Sinch Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/20/2025 06:06PM

This incident has been resolved.

MONITORING 8 months ago - at 08/20/2025 05:28PM

A fix has been implemented and our ticketing system is restored to a pre-incident state.

INVESTIGATING 8 months ago - at 08/20/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/20/2025 03:05PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/20/2025 01:50PM

We are currently experiencing an issue with our ticketing system related to the following emails:

support@sinch.com
apps.support@sinch.com
support-eu@sinch.com
supportindia@sinch.com

Customers may experience delayed responses from support.

As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

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