Outage in Sinch

Service degradation - Customer dashboard

Resolved Minor
August 21, 2025 - Started 6 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently experiencing issues impacting the Customer Dashboard. Impact: Customers may not see concatenated message part references in Analytics or Message Search on dashboard.sinch.com. We will provide ongoing updates on this page. For any inquiries, please reach out to our support team at Support.sinch.com
Components affected
Sinch Analytics
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 08/22/2025 07:20AM

This incident has been resolved.

Incident Start Time: 2025-08-13 07:00 UTC
Incident End Time: 2025-08-21 16:30 UTC

MONITORING 6 days ago - at 08/21/2025 04:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 08/21/2025 01:59PM

The issue has been identified and our engineering teams are working on implementing a fix.

IDENTIFIED 6 days ago - at 08/21/2025 01:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 08/21/2025 11:51AM

We are currently experiencing issues impacting the Customer Dashboard.

Impact: Customers may not see concatenated message part references in Analytics or Message Search on dashboard.sinch.com.

We will provide ongoing updates on this page.
For any inquiries, please reach out to our support team at Support.sinch.com

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