Outage in Sinch

Service degradation - Customer dashboard

Resolved Minor

August 21, 2025 - Started 8 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently experiencing issues impacting the Customer Dashboard. Impact: Customers may not see concatenated message part references in Analytics or Message Search on dashboard.sinch.com. We will provide ongoing updates on this page. For any inquiries, please reach out to our support team at Support.sinch.com

Components affected

Sinch Analytics

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/22/2025 07:20AM

This incident has been resolved.

Incident Start Time: 2025-08-13 07:00 UTC
Incident End Time: 2025-08-21 16:30 UTC

MONITORING 8 months ago - at 08/21/2025 04:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 08/21/2025 01:59PM

The issue has been identified and our engineering teams are working on implementing a fix.

IDENTIFIED 8 months ago - at 08/21/2025 01:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 08/21/2025 11:51AM

We are currently experiencing issues impacting the Customer Dashboard.

Impact: Customers may not see concatenated message part references in Analytics or Message Search on dashboard.sinch.com.

We will provide ongoing updates on this page.
For any inquiries, please reach out to our support team at Support.sinch.com

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