Outage in Sinch

Service Degradation - US - 10DLC & Campaign provisioning

Resolved Minor
August 21, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Client, We are currently experiencing issues affecting 10DLC Campaign and Campaign Number provisioning. Our partners, TCR and nnSR, are experiencing outages and are actively working to resolve them. Impact: Customers may be unable to perform campaign provisioning or campaign number provisioning actions at this time.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 08/21/2025 07:42PM

This incident has been resolved.

Incident Start Time: 21/08/2025 11:05 UTC
Incident End Time: 21/08/2025 17:30 UTC

MONITORING 6 days ago - at 08/21/2025 06:36PM

Dear Client,

TCR and nnSR have implemented fixes and we are monitoring the results.

IDENTIFIED 6 days ago - at 08/21/2025 05:47PM

Dear Client,

We are currently experiencing issues affecting 10DLC Campaign and Campaign Number provisioning.
Our partners, TCR and nnSR, are experiencing outages and are actively working to resolve them.

Impact:
Customers may be unable to perform campaign provisioning or campaign number provisioning actions at this time.

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