DI SMS 365 | Operator Services | Report Manager Inaccessibility and Potential delay in viewing Statistics

Dear Clients,

The issue has been resolved. The statistics reported over the Report manager are updating correctly and there is no delay in retrieving the data.


Start Date and Time(GMT): 09th September 2025 18:00 GMT
End Date and Time(GMT): 18th September 2025 07:45 GMT


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Services :: Operator Services

Start Date and Time(GMT): 09th September 2025 18th GMT hour

Description:
Our internal monitoring has alerted to an incident, that the Report Manager is currently inaccessible. Our team is aware of the issue and is actively investigating the cause. We are working to resolve the matter as quickly as possible.

The Statistics reported over Report Manager are delayed and therefore customer may not be able to access some of their latest transactions

We are treating this on priority and our supports are triaging for a recovery.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.