Outage in Sinch

Service Degradation - Customer Dashboard - Message Search and Analytics

Resolved Minor
September 11, 2025 - Started 26 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard. Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com Our engineers are working to restore service as soon as possible.
Components affected
Sinch Analytics
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 09/11/2025 11:42AM

This incident has been resolved.

Incident Start Time: 2025-09-11 08:46 UTC
Incident End Time: 2025-09-11 10:10 UTC

MONITORING 26 days ago - at 09/11/2025 10:40AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 26 days ago - at 09/11/2025 10:39AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 26 days ago - at 09/11/2025 10:10AM

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

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