Outage in Sinch

Service Degradation - Customer Dashboard - Message Search and Analytics

Resolved Minor
September 12, 2025 - Started about 21 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard. Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com Our engineers are working to restore service as soon as possible.
Components affected
Sinch Analytics
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 09/12/2025 12:56PM

This incident has been resolved.

Incident Start Time: 2025-09-12 08:20 UTC
Incident End Time: 2025-09-12 08:50 UTC

INVESTIGATING about 19 hours ago - at 09/12/2025 11:04AM

We are continuing to investigate this issue.

INVESTIGATING about 21 hours ago - at 09/12/2025 09:01AM

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

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