Outage in Sinch

DI MMS 365 (MM7) | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-60965

Minor
September 17, 2025 - Started about 4 hours ago
Official incident page

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Outage Details

Ticket Number :: MNOC-60965 Services:: DI MMS 365 - MM7 Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Incident Start Date & Time (GMT) : 17th Sept 2025, 18:39 hours. If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Components affected
Sinch MM7 (MMS 365)
Latest Updates ( sorted recent to last )
INVESTIGATING about 4 hours ago - at 09/17/2025 06:56PM

Ticket Number :: MNOC-60965
Services:: DI MMS 365 - MM7

Description ::
Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 17th Sept 2025, 18:39 hours.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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