Outage in Sinch

Service Degradation - Customer Dashboard - Analytics

Resolved Minor

September 19, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

We are writing to inform you that we are currently experiencing a service degradation for the Analytics component on the Customer Dashboard. Impact: Missing data in Analytics on dashboard.sinch.com for a subset of searches. Our engineers are working to restore service as soon as possible.

Components affected

Sinch Analytics

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/20/2025 05:43PM

This incident has been resolved.

Incident Start Time: 2025-09-18 10:55 UTC
Incident End Time: 2025-09-20 15:45 UTC

MONITORING 7 months ago - at 09/20/2025 10:37AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 09/19/2025 11:07PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/19/2025 07:03PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/19/2025 03:02PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/19/2025 12:20PM

We are writing to inform you that we are currently experiencing a service degradation for the Analytics component on the Customer Dashboard.

Impact: Missing data in Analytics on dashboard.sinch.com for a subset of searches.

Our engineers are working to restore service as soon as possible.

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