Outage in Sinch

Service Degradation - Customer Dashboard - Message Search and Analytics

Resolved Minor

September 22, 2025 - Started 7 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard. Incident Start Time: 2025-09-22 14:30 UTC Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com Our engineers are working to restore the service as soon as possible.

Components affected

Sinch Analytics

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/23/2025 04:51AM

This incident has been resolved.

Incident Start Time: 2025-09-22 14:30 UTC
Incident End Time: 2025-09-23 00:00 UTC

INVESTIGATING 7 months ago - at 09/23/2025 01:41AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/22/2025 10:04PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/22/2025 08:39PM

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Incident Start Time: 2025-09-22 14:30 UTC
Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore the service as soon as possible.

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