Outage in Sinch

Sinch Elastic SIP Trunking - Incident

Resolved Major
September 23, 2025 - Started 28 days ago - Lasted about 3 hours
Official incident page

Incident Report

Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.
Components affected
Sinch 9-1-1 / Emergency Services Sinch International Calling Sinch Outbound Calling Sinch Inbound Calling

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/23/2025 05:27PM

This incident has been resolved.

Incident start time: 2025-09-23 06:58 UTC
Incident end time: 2025-09-23 16:10 UTC

MONITORING 27 days ago - at 09/23/2025 04:33PM

All services have been restored. We are continuing to monitor for any further issues.

MONITORING 27 days ago - at 09/23/2025 04:22PM

We are continuing to monitor for any further issues.

MONITORING 28 days ago - at 09/23/2025 03:58PM

We are currently addressing residual issues related to the recent EST event. Our team is actively working on a full resolution. While progress has been made, services are not yet completely restored.

MONITORING 28 days ago - at 09/23/2025 03:34PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 28 days ago - at 09/23/2025 02:37PM

Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

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