Outage in Sinch

Sinch Chatlayer WebWidget V2 - Incident

Resolved Minor

September 23, 2025 - Started 7 months ago - Lasted about 16 hours
Official incident page

Incident Report

Sinch is currently investigating an issue with WebWidget V2 that may cause service disruptions for customers using the service. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/24/2025 07:44AM

This incident has been resolved.

Incident Start Time: 2025-09-23 14:00 UTC
Incident End Time: 2025-09-23 16:17 UTC

MONITORING 7 months ago - at 09/24/2025 01:11AM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 09/23/2025 08:13PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 09/23/2025 05:34PM

The service has been restored and we are monitoring for any further issues.

Incident Start Time: 2025-09-23 14:00 UTC
Service Restoration Time: 2025-09-23 16:17 UTC

INVESTIGATING 7 months ago - at 09/23/2025 04:03PM

Sinch is currently investigating an issue with WebWidget V2 that may cause service disruptions for customers using the service.

Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

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