Outage in Sinch

Sinch Chatlayer WebWidget V2 - Incident

Resolved Minor
September 23, 2025 - Started 2 days ago - Lasted about 16 hours
Official incident page

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Outage Details

Sinch is currently investigating an issue with WebWidget V2 that may cause service disruptions for customers using the service. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/24/2025 07:44AM

This incident has been resolved.


Incident Start Time: 2025-09-23 14:00 UTC
Incident End Time: 2025-09-23 16:17 UTC

MONITORING 2 days ago - at 09/24/2025 01:11AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 09/23/2025 08:13PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 09/23/2025 05:34PM

The service has been restored and we are monitoring for any further issues.

Incident Start Time: 2025-09-23 14:00 UTC
Service Restoration Time: 2025-09-23 16:17 UTC

INVESTIGATING 2 days ago - at 09/23/2025 04:03PM

Sinch is currently investigating an issue with WebWidget V2 that may cause service disruptions for customers using the service.

Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

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