Outage in Sinch

MMS Degradation - Canada, United States

Resolved Minor
September 28, 2025 - Started 1 day ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Client, We are writing to inform you of an issue with our MMS Platform. Sinch is presently investigating this in more detail. Incident Start Time: 2025-09-28 17:30 UTC Impact MMS: Delayed MTs/Delayed MOs/Missing delivery receipts/Late delivery receipts. We appreciate your understanding, if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Components affected
Sinch MMS - US - 10DLC Sinch MMS - US Sinch MMS - US - Toll Free
Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 09/29/2025 07:15AM

This incident has been resolved.

Incident Start Time: 2025-09-28 17:30 UTC
Incident End Time: 2025-09-29 05:35 UTC

MONITORING 1 day ago - at 09/29/2025 02:19AM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 09/28/2025 08:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 09/28/2025 06:56PM

Dear Client,

We are writing to inform you of an issue with our MMS Platform. Sinch is presently investigating this in more detail.

Incident Start Time: 2025-09-28 17:30 UTC

Impact MMS: Delayed MTs/Delayed MOs/Missing delivery receipts/Late delivery receipts.

We appreciate your understanding, if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

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