Outage in Sinch

Sinch Deactivation File Service Degradation

Resolved Minor
October 10, 2025 - Started about 2 months ago - Lasted 12 days
Official incident page

Incident Report

We are currently observing issues with our Sinch Deactivation File Service and we are investigating. Impact: Clients may experience difficulties retrieving files from the service.
Components affected
Sinch US Disconnect File Service - US

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/22/2025 12:34PM

This incident has been resolved.

Incident Start Time: 2025-10-10 08:43 UTC

Incident End Time: 2025-10-20 01:38 UTC

INVESTIGATING about 2 months ago - at 10/21/2025 05:02PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 03:05PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/19/2025 01:04PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/18/2025 09:00AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/17/2025 04:03AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/16/2025 03:01AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/15/2025 02:02AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/14/2025 12:02AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/12/2025 11:04PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/11/2025 09:03PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/10/2025 08:09PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/10/2025 03:05PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/10/2025 11:11AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/10/2025 08:43AM

We are currently observing issues with our Sinch Deactivation File Service and we are investigating.

Impact: Clients may experience difficulties retrieving files from the service.

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