Outage in Sinch

Service Degradation - Multiple Services - US Region

Resolved Minor
October 20, 2025 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We have observed degradations on multiple services including the Sinch Status page due to a degradation on our Hosting Provider. Our Hosting Provider has confirmed the issue and are actively working on a resolution, at this time we are observing improvements for the affected services and we will continue monitoring. Further updates will be provided as soon as we have more information to share.
Components affected
Sinch Phone Calling (PSTN) Sinch Login/Sign up Sinch SMS Administration Sinch US Campaigns Sinch MMS Sinch RCS Sinch Customer Support Sinch RCS - US Sinch Data Calling Sinch Numbers Administration Sinch Video Calling Sinch MMS - US Sinch Flash Call Verification Sinch SIP Trunk Sinch REST - US Sinch Analytics

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 10/20/2025 12:28PM

This incident has been resolved.

End time 20-10-2025 12:10 UTC

MONITORING about 20 hours ago - at 10/20/2025 10:21AM

We have observed degradations on multiple services including the Sinch Status page due to a degradation on our Hosting Provider.

Our Hosting Provider has confirmed the issue and are actively working on a resolution, at this time we are observing improvements for the affected services and we will continue monitoring.

Further updates will be provided as soon as we have more information to share.

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